Commonly Asked Questions

Error Message

• “This content is blocked” Error – Troubleshooting Tips
• I received a 404 error message "We can't find that page"
• Video Playback Error – “The media could not be loaded”

General

• interviewstream Supporting Requirements and Readiness Guide
• interviewstream Solutions
• Learn how to determine the priority of your request/issue
• How to get interviewstream Support
• Audio or Video Issues When Starting a One-Way Interview
• How to Get Live Help After Hours or on Holidays

See all 28 articles

Account Changes

• How do I deactivate a User?
• How to Add New Users in interviewstream (Admin Guide)
• How do I adjust my notification options?
• How do I remove a user from the platform?
• interviewstream Login: Secure Sign-In & Password Guidance

Allow-List Information

• Opt-Out Acknowledgement
• Hosting and Security Information
• Email Spam Filtering Allow-list
• Supported File Types Allow-List
• Firewall Allowlist

Billing

• Questions regarding your invoice

Cases

• How can I add or manage availability on a Case and its Locations?
• How do I access logos in cases?
• How do I invite candidates to schedule using the Case Location Landing Page?

Chrome Extension

• Where can I download the Chrome extension?
• How does the Chrome extension work?

Data and Privacy

• How do I change my personal information in interviewstream?
• Are you GDPR compliant?
• Do you have a security statement?
• What are interviewstream's Terms of Service?
• What do I do if a data subject (candidate) has a request related to their data?
• What will interviewstream do if a data subject (candidate or user) has a request related to their data?

Event Templates

• How do I configure time zones on a Sequential Event Template?
• How do I configure time zones on a fixed event template?

Integrations

• interviewstream Integration Partners and OpenAPI
• interviewstream Integration Demo
• Taleo Business Edition (TBE)
• Taleo Enterprise Edition (TEE) Integration - Input error for Candidate Email
• Taleo Enterprise Edition (TEE) Integration - Input Error for Last Name
• Taleo Enterprise Edition (TEE) - Input error for First Name

See all 7 articles