Commonly Asked Questions

Error Message

• Archived Video Restore Request

General

• Submitting and tracking requests in the Customer Support Portal
• How do I submit a ticket to Technical Support?
• My web browser is outdated. How do I update it?
• Did my interview complete/save?
• Interviews stuck or frozen, try this.
• Have issues with your microphone? Try these steps for MAC

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Account Changes

• How do I deactivate a User?
• How do I log into RIVS?

Allow-List Information

• Hosting and Security Information
• Email Spam Filtering Allow-list
• Supported File Types Allow-List
• Zoom Firewall Information
• Firewall Allowlist

Billing

• Questions regarding your invoice

Cases

• How can I add or manage availability on a Case and its Locations?
• How do I access logos in cases?
• How do I invite candidates to schedule using the Case Location Landing Page?

Chrome Extension

• Where can I download the Chrome extension?
• How does the Chrome extension work?

Data and Privacy

• What is your privacy policy?
• Are you GDPR compliant?
• Do you have a security statement?
• What is your terms of service?
• What do I do if a data subject (candidate / student) has a request related to their data?
• What will interviewstream do if a data subject (candidate or user) has a request related to their data?

Event Templates

• How do I configure time zones on a Sequential Event Template?
• How do I configure time zones on a fixed event template?

Integrations

• Taleo Enterprise Edition (TEE) Integration - Input error for Candidate Email
• Taleo Enterprise Edition (TEE) Integration - Input Error for Last Name
• Taleo Enterprise Edition (TEE) - Input error for First Name
• Taleo Enterprise Edition (TEE)- Unknown Interview Error

Requisition

• How do I grant access to a requisition to another user?
• Re-encoding responses to solve audio and video issues
• How to Export a Requisition