Commonly Asked Questions

Error Message

• Archived Video Restore Request
• I received a 404 error message "We can't find that page"
• I'm receiving an error message "The media could not be loaded..." when I try to play/view the candidate video

General

• How do I determine the priority of a Technical Support request?
• How do I contact interviewstream support?
• Want to learn more about interviewstream?
• interviewstream Status Page
• How do I use the interviewstream products?
• Submitting and tracking requests in the Customer Support Portal

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Account Changes

• How do I deactivate a User?
• How do I add new users to my interviewstream (RIVS) account?
• How do I adjust my notification options?
• How do I remove a user from the platform?
• How do I log into rivs.com?

Allow-List Information

• Opt-Out Acknowledgement
• Hosting and Security Information
• Email Spam Filtering Allow-list
• Supported File Types Allow-List
• Zoom Firewall Information
• Firewall Allowlist

Billing

• Questions regarding your invoice

Cases

• How can I add or manage availability on a Case and its Locations?
• How do I access logos in cases?
• How do I invite candidates to schedule using the Case Location Landing Page?

Chrome Extension

• Where can I download the Chrome extension?
• How does the Chrome extension work?

Data and Privacy

• How do I change my personal information in interviewstream?
• What is your privacy policy?
• Are you GDPR compliant?
• Do you have a security statement?
• What is your terms of service?
• What do I do if a data subject (candidate / student) has a request related to their data?

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Event Templates

• How do I configure time zones on a Sequential Event Template?
• How do I configure time zones on a fixed event template?

Integrations

• Taleo Business Edition (TBE)
• Taleo Enterprise Edition (TEE) Integration - Input error for Candidate Email
• Taleo Enterprise Edition (TEE) Integration - Input Error for Last Name
• Taleo Enterprise Edition (TEE) - Input error for First Name
• Taleo Enterprise Edition (TEE)- Unknown Interview Error

Requisition

• How do I grant access to a requisition to another user?
• Re-encoding responses to solve audio and video issues
• How to export a Requisition?