Commonly Asked Questions

General

• Who can sign up for our 30-Day free trial?
• How do I delete my practice interview?
• My web browser is outdated. How do I update it?
• Did my interview complete/save?
• Interviews stuck or frozen, try this.
• Having issues with your microphone? Try these steps for WINDOWS.

See all 12 articles

Allow-List Information

• Hosting and Security Information
• Email Spam Filtering Allow-list
• Supported File Types Allow-List
• Zoom Firewall Information
• Firewall Allowlist

Billing

• Questions regarding your invoice

Cases

• How do I access logos in cases?
• How do I invite candidates to schedule using the Case Location Landing Page?

Chrome Extension

• Where can i download the Chrome extension?
• How does the Chrome extension work?

Data and Privacy

• What is your privacy policy?
• Are you GDPR compliant?
• Do you have a security statement?
• What is your terms of service?
• What do I do if a data subject (candidate / student) has a request related to their data?
• What will interviewstream do if a data subject (candidate or user) has a request related to their data?

Event Templates

• How do I configure time zones on a fixed event template?

Requisition

• Re-encoding responses to solve audio and video issues