If you need to delete data from your interviewstream account during an active subscription, we're here to help.
Because every request is different, the process and timeline will vary depending on the scope of the request. The best place to start is by contacting your Customer Success Manager or Technical Support, who will review your request and guide you through the next steps.
Note: Our data deletion procedures may evolve over time as we continue to enhance our platform and processes. Your interviewstream Customer Success Manager or our Technical Support team will always provide the most up-to-date guidance.
How to Submit a Request
To begin the process, contact your:
Customer Success Manager (preferred)
Technical Support
Please be prepared to provide as much detail as possible, such as:
The type of data to be deleted (e.g., candidates, requisitions, interview videos)
Applicable date range(s)
Any other information that will help us identify the records to be removed
Once we receive your request, we'll review the scope with you and confirm exactly what will be deleted before any action is taken.
What to Expect
Every data deletion request begins with a review to ensure the correct data is identified and all parties understand the scope of the request.
During the process, interviewstream will work with your team to:
Review the deletion request and confirm the requested scope.
Define the responsibilities and next steps for both your organization and interviewstream.
Confirm the specific data to be deleted and obtain approval before processing begins.
Provide an estimated completion timeline.
Perform the approved deletion.
Notify your designated contact once the deletion has been completed.
For larger or phased deletion requests, we'll collaborate with your team to develop an approach that aligns with your retention requirements and operational needs, while providing updates throughout the process.
Turnaround Time
Turnaround times vary based on the scope and complexity of each request.
Factors that may impact timing include:
The volume of data being deleted.
Whether the request will be completed in multiple phases.
Time needed to review and confirm the deletion scope with your team before processing begins.
Our goal is to complete every request as efficiently as possible while ensuring the correct data is removed.
Fees
Standard data deletion requests during an active subscription are provided at no additional cost, provided the request can be completed through standard administrative processes.
If your request requires Development assistance beyond standard processing, additional fees may apply based on the level of effort required. If applicable, we'll review the scope with you and obtain your approval before any billable work begins.
Customer Responsibilities
To help ensure a smooth and accurate deletion process, we ask that you:
Identify the data you would like deleted.
Review and approve the deletion scope before processing begins.
Designate a primary contact for any questions during the request.
Important
Data deletion is permanent and cannot be reversed once completed. We will recommend carefully reviewing the deletion scope before providing final approval.
If you have any questions about a data deletion request, please contact your Customer Success Manager or Technical Support.