interviewstream support
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Recent activity by interviewstream support-
My Interview Is Not Uploading (Upload Stuck, Freezing, or Not Completing)
A stable internet connection is important when recording and uploading your digital interview responses.For the best experience, we recommend:Minimum Internet Speed 25 Mbps download 10 Mbps upload ...
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How do I set up calendar availability for a fixed event?
From the Calendar Availability tab in a fixed event, click the Add Availability button. Set a start and end date and time by using the drop down selectors. Add a length to the time blocks by ...
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Why am I seeing a "still processing" message after an interview is completed?
After a candidate finishes their digital interview, the system needs a little time to process and re-encode the video responses. During this time, you may see a message indicating that the intervie...
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How do I remove a user from the platform?
A RIVS Admin can remove a user by clicking on 'Settings' (bottom left) > 'Company Settings' > 'Users'. From the list of users, check the box next to the user you want to remove. Click 'Bulk Actio...
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How am I able to find out what browser/device a candidate is using?
To see what kind of browser/device a candidate is using, go to requisition and click "Review Candidates." Find and click on the candidate's name. On the candidate profile page, you can click th...
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What happens if there are no internal participants on an event template?
If you do not have any internal participants attached to time slots on an event template, then the availability will not show for candidates trying to schedule. You can add internal participants ...
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What do I do if no availability is showing up when the candidate tries to schedule?
Click "Event Templates" Locate and click on the name of event template Click "Configure" Under Additional Settings you can adjust the time frame, prep time and other options that may affect th...
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How do I delete a rating in the interviewstream platform?
Unfortunately, at this time you are not able to delete a rating in interviewstream or in the user interface.
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How to Invite Candidates to Complete an On Demand Interview
With your interview setup complete, you can begin to invite candidates. For more information on the best practice for inviting candidates to complete your on demand interview, please visit our Trai...
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There is no link in the auto-scheduling invitation received by the candidates
Click "Event Templates" Select and click on the requisition Click "Configure," select "Include Live Conference" and "Save and Next"