Instructions for Resetting or Extending Candidate Interviews

The purpose of this article is to provide step-by-step instructions to Reset or Extend Candidate Interviews.

Article intended for Administrators/Recruiters/Hiring Managers with access to RIVS.  

Important Note:

• Candidates cannot reset or extend interviews themselves.
• If the requisition is currently 'Processing,' wait for it to complete before making changes.

Pending Interview (Interview not yet completed)

1. An interview can only be reset if it has been completed.  To perform a reset on a pending interview the candidate will need to complete the interview first.
2. To extend the expiration on a pending interview:
   1. Go to the candidate record.
   2. Click on the blue "Extend Expiration" button on the right side of the page.
   3. In the pop-up window:
      • Select the time you wish to extend the interview (in days/hours) or choose a new expiration date and time.
      • Ensure you have selected the method for the extension.
   4. Click 'Continue'.
   5. Do you want to send another digital interview invitation?
      • If yes, review the email and click 'Send'.
      • If no, click 'Skip'.

Expired Interview

1. Go to the candidate record.
2. Click on the blue "Extend Expiration" button on the right side of the page.
3. In the pop-up window:
   • Select the time you wish to extend the interview (in days/hours) or choose a new expiration date and time.
   • Ensure you have selected the method for the extension.
4. Do you want to send another digital interview invitation?
   • If yes, review the email and click 'Send'.
   • If no, click 'Skip'.
5. Candidate will now show as pending in the candidate list of the requisition.

Completed Interview

1. Go to the candidate record.
2. Click on the blue "Redo Specific Questions" button on the right side of the page.
3. In the pop-up window:
   • Select a new expiration date in days/hours from the time you reset the interview.
   • Place a checkmark next to each question you want the candidate to retake.
4. Click 'Next'.
5. Do you want to send another digital interview invitation?
   • If yes, review the email and click 'Send'.
   • If no, click 'Skip'.
   • Once reset the candidate request status will show adjustments requested on the requisition's candidate list

Additional Information

• Only completed interviews can be reset. Pending interviews must be completed first. Expired interviews need their expiration extended before resetting.
• If it is impractical for candidates to complete a pending interview:
  • Send a request to support to mark the interview as complete.
  • Provide the requisition name and the candidate’s email address for this process.

Additional articles that you may find helpful

Submitting and tracking requests in the Customer Support Portal