If you’re experiencing issues with audio, video, or the interview closing, don’t worry — these problems are usually easy to resolve by adjusting your device, browser, or permissions.
This article walks through the most common causes and how to fix them.
Common Symptoms
You may experience one or more of the following:
- The interview closes or crashes after clicking “Take Real”
- Camera or microphone does not turn on
- You see a blank screen or error message
- Audio or video worked during the practice interview but not the real interview
Why This Happens
The real interview requires more system resources than the practice interview. Issues are most commonly related to:
- Device limitations (especially on mobile)
- Browser or app permissions
- Internet connection speed or stability
- Using a mobile browser instead of a computer
Recommended Setup (Best Experience)
For the most reliable experience with one-way interviews, we recommend:
- A desktop or laptop computer
- Google Chrome or Microsoft Edge (fully up to date)
- A quiet location with a stable internet connection
Step-by-Step Troubleshooting
1. Use a Computer or Laptop (Strongly Recommended)
If you’re currently using a phone or tablet, switching to a computer resolves most issues.
- Open the interview link on a desktop or laptop
- Use Chrome or Edge
- Close other programs or browser tabs before starting
2. If You Are Using a Mobile Device
If a computer is not available:
- Use the interviewstream mobile app (not a mobile browser)
- Close all other apps running in the background
- Restart your device before trying again
3. Check Your Internet Connection
A stable connection is required for recording and uploading video.
For best performance for On Demand (one-way):
- Download speed: at least 5 Mbps
- Upload speed: at least 2 Mbps
If possible:
- Use a private Wi-Fi network
- Avoid public or shared networks
- Move closer to your Wi-Fi router
4. Confirm Camera & Microphone Permissions
On a Computer (Chrome or Edge):
- Open the interview link
- Click the lock icon next to the website address
- Set Camera and Microphone to Allow
- Refresh the page and try again
On iOS (Mobile App):
- Open Settings
- Scroll to the InterviewStream app
- Make sure Camera and Microphone are enabled
- Reopen the app
5. Restart and Try Again
- Fully close the browser or app
- Reopen the interview link
- Start interview
Still Having Trouble?
If the issue continues, please interviewstream Technical Support and include:
- Whether you’re using a computer or mobile device
- Your browser name and version
- If mobile, your device model and operating system
Our team will be happy to assist and will do our best to ensure you can complete your interview successfully.
Tip Before You Start
Completing the interview in one session, on a computer, with a stable internet connection and all permissions enabled helps avoid interruptions and ensures the best experience.