In this article, you will find information to help you use the interviewstream Customer Support Portal.
We want to make it easy for our end-users to solve their own issue without having to submit a ticket or make a call and our knowledge base found in the Support Portal empowers you to do just that! If you are unable to find a solution, NO PROBLEM! Simply submit a request with our technical support team or call a help desk agent.
What can I do in the interviewstream Customer Support Portal?
- Manage your Customer Support Portal profile and password
- Submit and track your technical support requests 24/7/365
- Access articles to help resolve your request
- Communicate with the agent working on your request
- Manage the status of your request
- View any requests you are CC'd on
- Create a follow-up to a solved request. You can reopen a solved request by creating a follow-up ticket.
- Easy alert and access to any in-progress incidents posted on our Status Page.
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Update your profile
- Click your profile icon on the upper-right side of any help center page, and then click My Profile. The page will display and let you edit your information.
Email verification
- Before you can log into the Customer Support Portal you will be required to verify the email address you are using.
Update your password
- Click your profile icon on the upper-right side of any help center page, and then click Change Password. You will need to know your Current password to use this feature. If you do not know your password, sign out, and then request to reset your password.
Have you emailed us? If you've communicated with our support staff through email previously, you've already registered but you may not have a password.
Do I have to log into the Customer Support Portal to submit a ticket?
- No. You can submit a ticket quickly by clicking on "Submit a Request" at the top right or "Support" at the bottom right.
To track your support requests
- Click your profile icon on the upper-right side of any help center page, and then click My activities. The page will display all requests that you have submitted.
- You can withdraw a request by marking it as solved. The request must be assigned to an agent before you can mark it as solved.
To mark a request as solved
- Click your profile icon on the upper-right side of any page, and then click My activities.
- Click the title of an open request to open it.
- Select the option on the lower side of the request to mark it as solved.
Note: The request must be assigned to an agent. Otherwise, you do not have the option to mark it as solved.
- Enter any comment you want in the reply and click Add Reply.
To create a follow-up to a solved request
- Click your profile icon on the upper-right side of any page, and then click My activities.
- Click All my requests in the sidebar.
- Click the title of a solved request to open it