For the best digital interview experience, we recommend using a computer or laptop with a stable WiFi connection and the latest version of Google Chrome or Microsoft Edge.
- Please review our Hardware Requirements
Mobile browsers and cellular data connections can sometimes cause unexpected behavior due to fluctuating signal strength, device-level restrictions, or browser limitations.
Recommended Internet Speeds
Interview On Demand (One-Way Interviews)
Minimum: 5 Mbps download / 2 Mbps upload
Slower speeds may impact video quality or upload performance.
Interview Connect & Interview Scheduler (Live Interviews)
Minimum: 6 Mbps download / 2 Mbps upload
Lower speeds may affect audio, video stability, or connection reliability.
Why WiFi Instead of Cellular?
Cellular connections can fluctuate depending on signal strength, tower traffic, and device switching between networks. This may result in:
Audio or video delays
Upload interruptions
Connectivity errors
A stable WiFi connection provides more consistent bandwidth and reliability.
Supported Browsers
We test and support the most recent versions of:
Google Chrome
Microsoft Edge
Other browsers may not fully support all features and could cause unexpected issues.
If you experience difficulty while using another browser, please switch to Chrome or Edge and ensure it is updated to the latest version.
Testing Your Connection
Before beginning your interview, you can run an internet speed test to confirm your connection meets the recommended requirements.
If you continue to experience issues after following these recommendations, please submit a ticket to our Technical Support team and include:
Your device type
Browser and version
Internet provider
A screenshot of any error message
We’re happy to help ensure everything runs smoothly.
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