Commonly Asked Questions
Here's your place for frequently asked questions.
- How do I change my interviewstream Technical Support Satisfaction Rating?
- If my ticket is 'Solved' but the issue is still occurring, how do I re-open it?
- What are the internet connection requirements?
- I'm receiving an error message "The media could not be loaded..." when I try to play/view the candidate video
- How do I record debug information from web browsers to help investigate the source of an error?
- What internet web browsers are recommended?
- How do I login to the interviewstream/RIVS platform?
- How do I change an email address in interviewstream for a candidate?
- How do I change my personal information in interviewstream?
- How do I adjust my notification options?
- Can I customize my dashboard?
- How do I remove a user from the platform?
- How am I able to find out what browser/device a candidate is using?