Overview
If you see the message “This content is blocked. Contact the site owner to fix the issue,” it typically means something on the network or device is preventing the content (such as a video or interview page) from loading properly.
This is most often related to network restrictions, browser settings, or connection type.
Common Causes
- Using a cellular network with carrier restrictions
- Network security settings (work, school, or public Wi-Fi)
- VPNs or ad blockers interfering with content
- Outdated browser or device
- Temporary connection issues
Recommended Steps
Please try the following:
1. Switch to Wi-Fi
- Connect to a reliable Wi-Fi network
- Cellular connections can sometimes block or limit certain content
2. Refresh or Restart
- Refresh the page
- Close and reopen your browser or app
- Restart your device if needed
3. Try a Different Browser
We recommend:
- Google Chrome
- Microsoft Edge
4. Disable VPNs or Ad Blockers
- Turn off any VPNs, firewalls, or ad blockers temporarily
- These can sometimes block required content
5. Update Your Device
- Make sure your browser and operating system are up to date
Still Having Trouble?
If the issue continues after trying these steps, please contact our support team with:
- A screenshot of the error
- The device and browser you’re using
- Whether you’re on Wi-Fi or cellular
We’ll be happy to take a closer look and help resolve the issue.
Helpful Tip
For the best experience, we recommend using a computer with a stable Wi-Fi connection when completing your interview.
Additional articles that may be helpful:
Camera or Microphone Not Working During Your Digital Interview
Interview is stuck or frozen, try this.
Getting Started With Your Digital Interview