You can submit a ticket 24/7/365 using our Customer Support Portal.
Our Support Portal is a hub that enables our end-users to submit new requests, manage support requests, and access our knowledge base articles.
We want to make it easy for our end-users to solve their own issue without having to submit a ticket or make a call. Our knowledge base empowers you to do that! If you are unable to find a solution, NO PROBLEM! Simply submit a request with our technical support team or call a help desk agent.
To submit a support request from the Support Portal
- From the Support Portal, click 'Submit a Request' at the top-right of the page.
- If the CC option is enabled for the help center and you are signed in, you can add an email address to copy a user on the ticket.
- To copy multiple users, use a comma to separate each email address.
- Complete the required fields
- As you enter a subject, a list of suggested articles in the knowledge base will appear. You can click one of the articles instead of submitting the request. We encourage end-users to look for answers in the knowledge base that can help to resolve the issue presented.
- Add any attachments.
- The file size limits are 7 MB for Team plans and 20 MB for all other plans.
- Click Submit.
- After submitting the request, you will receive an email notification with your ticket number and additional information.
- You can manage the ticket and communicate with the agent from the portal, OR
- You can reply from the notification email
If you'd like to talk to a help desk agent, our phone number is listed on the main page of the Support Portal.
Additional articles that may be helpful
Submitting and tracking requests in the Customer Support Portal
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How do I contact interviewstream support?
How do I contact the organizer (administrator/recruiter/hiring manager)?