If you have received this error message (message stated below) when attempting to view a candidate video, it means the media could not be loaded; either this file has been archived because it was created more than two (2) years ago or the network has failed when attempting to play the video.
Please document the following information and submit a request for assistance to our technical support team. It is important to provide as much information as possible. Below is a list of the information that we'd appreciate you provide to help us with the investigation.
interviewstream on demand and connect:
- Name of the requisition
- Requisition ID
- Date the requisition was created
- The names of the candidates with completed interviews that are presenting the error message
- Steps you completed before receiving the error message
- User name
- User email
- Steps to reproduce the behavior (error) - Including the steps from "login to error" help us during our investigation.
RIVS Error message: The media could not be loaded. This may be due to age (video has been archived) or a possible network error. To get help submit a request at support.interviewstream.com.
PREP Error message: The media could not be located, either because the server or network failed or because the format is not supported.