If you have received this error message (message stated below) when attempting to view a candidate video, it means the media could not be loaded; either this file has been archived (older than 12 months) or the network has failed when attempting to play the video.
Please document the following information and submit a request for assistance to our technical support team. It is important to provide as much information as possible. Below is a list of the information that we'd appreciate you provide to help us with the investigation.
- Name of the requisition
- Requisition ID
- Date the requisition was created
- The names of the candidates with completed interviews that are presenting the error message
- Steps you completed before receiving the error message
- User name
- User email
- Steps to reproduce the behavior (error) - Including the steps from "login to error" help us during our investigation.
RIVS Error message: The media could not be loaded. This may be due to age (video has been archived) or a possible network error. To get help submit a request at support.interviewstream.com.
PREP Error message: The media could not be located, either because the server or network failed or because the format is not supported.