For microphone echo, reverb, or distortion issues please follow the instructions below.
NOTE: If the microphone is working properly within the hardware settings but still not in the microphone test itself, we then suggest switching web browsers to ensure it is not a browser configuration issue that is causing the error.
For a Windows-based computer:
- Locate your Windows taskbar clock (typically at the bottom right corner of your display) and right-click on the speaker icon located in the same general area. And then Select “Recording devices”.
- Double click your active microphone device (identified by a green check).
- Select the Listen tab and uncheck "Listen to this device." Then click OK, which will return you to the Sound menu.
- Click OK to close the Microphone Properties window. From the Sound Menu, select the
- Playback tab and then Double click your active speaker device (identified by a green check).
- Select the Enhancements tab and then check "Disable all enhancements" or "Disable all sound effects."
- In some cases, there may not be an Enhancements tab, if not then this setting does not apply to you.
- If you do not have a sound icon next to your timestamp, click on the windows icon at the bottom left side of the screen.
- Go to the control panel and click. Locate your sound settings tab (it will either be in a folder saying “sound” or “Hardware and Sound”)
- Click “hardware and sound”
- Locate the sound folder and click that also.
- Once in the sound folder, click on the tab at the top stating “Recording”.
- Locate the device in which you are using (usually the one with a green check on it) and click it.
- Once highlighted, go down to the bottom right and click properties.
- In 'Properties', go to the top and click the tab levels and make sure your microphone is up and that it is not muted.
- If the mic is muted you will see a red “/” going through the microphone on the right, make sure you do not see that.