If you require technical assistance with one of the RIVS products we recommend that you submit a request via our Help Desk Portal. Our help desk representatives are available via phone 24/7/365 at (877) 773-3164.
Our technical support standard operating hours are Monday through Friday 7:00 AM to 7:00 PM Central Time (excluding US Holidays).
Please note: If the Help Desk Representative is unable to resolve the issue you are experiencing, they will submit a request to a Technical Agent for further assistance. The technical support team will follow up during our standard technical support business hours.