The purpose of this article is to help guide end-users and Users of the platform if they require technical help.
You can submit and manage your support ticket 24/7/365 using our Customer Support Portal.
Our Support Portal is a hub that enables our end-users to submit new requests, manage support requests, and access our knowledge base articles.
We want to make it easy for our end-users to solve their own issue without having to submit a ticket or make a call. Our knowledge base empowers you to do that!
If you are unable to find a solution, NO PROBLEM! Simply submit a request and our Tier 2 technical support team will respond during standard business hours. You may also call and speak to a live Tier 1 Help Desk Agent 24/7/365.
Phone Support:
The recommended starting point for Candidates
Our phone agents are available to provide Tier 1 Help Desk Support 24/7/365 via phone at 877-773-3164, Option 2, or 0.
Please note: If the phone Tier 1 Help Desk Agent is unable to resolve the issue you are experiencing, they will submit a request to a Tier 2 Technical Agent for further assistance. The Tier 2 Technical Support team will follow up during our standard technical support business hours.
Web Support:
The recommended starting point for RIVS Login Users (recruiters/hiring manager, administrators)
If you are a platform user with a login and require technical assistance with one of the RIVS products, we recommend that you submit a request via our Customer Support Portal.
- Tier 2 Technical Support Hours: 7:00 am - 7:00 pm CT Monday - Friday (excluding US holidays)
Critical (Urgent) After-hours Support: We provide Tier 1 Support 24/7/365 via phone at 877-773-3164. Please inform the caller if you are experiencing an emergency (critical) issue and our team will alert our after-hours Technical Support Team.
Additional Information:
Get help with interviewstream products and services from our Customer Support Portal.
From the Customer Support Portal, you can search for Answers, Browse our Articles, and Submit a Support Ticket directly to our Tier 2 Technical Support Team.
The articles below contain information that will help guide you through using the support portal.
Additional articles that may be helpful
Submitting and tracking requests in the Customer Support Portal
How do I determine the priority of the request/issue?
How do I contact the organizer (administrator/recruiter/hiring manager)?